Returns Policy

At ATAC Group, we aim to ensure complete satisfaction with your purchase. If you need to return an item, please review our returns policy below. For any further queries, feel free to contact us at sales@atacgroup.com or call us on +44 (0)1380 818411.

Eligibility for Returns

  1. Condition of Items: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
  2. Return Timeframe: Returns must be initiated within 30 days of receiving your order.
  3. Exclusions: Custom or bespoke items and consumable products (e.g., calibration oils) cannot be returned unless defective or damaged.

How to Initiate a Return

  1. Contact Us: Email sales@atacgroup.com with your order details, reason for the return, and any supporting information (e.g., photos of the item if damaged).
  2. Approval: Upon review, we will provide instructions for the return process, including the return address.

Return Methods

  1. UK Customers: Returns can be shipped using DHL or delivered in person to our UK location if you opted for local pickup.
  2. International Customers: Returns must be shipped using DHL or a similar traceable courier service.

Shipping Costs

  1. Defective or Damaged Items: We will cover return shipping costs for items that are defective or damaged upon arrival.
  2. Change of Mind: For returns due to change of mind, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

Refunds and Exchanges

  1. Refund Process: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 business days to your original payment method.
  2. Exchanges: If you wish to exchange an item, please indicate this when initiating the return. Exchanges are subject to stock availability.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product:

  • Notify us within 14 days of receiving your order.
  • Provide photos and a description of the issue to sales@atacgroup.com.
  • We will arrange for a replacement or refund, including covering shipping costs.

Important Notes

  • Returns sent without prior approval may not be accepted.
  • Ensure all returned items are securely packaged to prevent damage during transit.
  • Retain proof of shipping for your records.

Thank you for choosing ATAC Group. We value your business and are committed to providing the highest level of customer service.

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